Role Overview
Pipeline for Customer Success professionals focused on Net Revenue Retention (NRR), onboarding implementations, client health scoring, and upsell expansions across mid-market enterprise accounts.
Core Focus
- Retention & Growth: Driving adoption, conducting quarterly business reviews (QBRs), and minimizing churn.
- Onboarding & Implementation: Managing time-to-value for new enterprise customer rollouts.
- Tools: Gainsight, Vitally, Planhat, Zendesk, Salesforce.
Compensation & Standard Perks
- Base Salary: £45,000 – £60,000 (+ 10–20% retention/expansion bonus).
- Estimated Take-Home: ~£2,850 – £3,600/month (UK PAYE baseline).
- Standard Partner Benefits: Subsidised health plans, team socials, cycle-to-work schemes.
How This Match Works
- Submit Expression of Interest: Submit your CV and minimum required base compensation.
- Direct Introduction: Verified CS candidates are routed directly to VP of Success teams.